The maintenance of lifts and escalators is the responsibility of the Company's Field Operation Department.

This department is headed by the FOD Manager and reporting to him is the Supervisor who takes particular responsibility for the maintenance, currently about 700 units in the Qatar.

Each lift under maintenance is assigned a route. There are 13 Routes each having about 55 lifts and one maintenance Mechanic services the lifts on the route. The Service Supervisor overseas the work on the routes.

The service Mechanics carry out a continuous program of preventive maintenance on the units in their routes.

The Call-back Center

A 24 hour free phone is provided to answer emergency and particular calls for maintenance or service.

All Calls are logged in a computer database, on line 24 hours a day, and this then produces reports on frequency of problems, response times and analyses of the types of calls being received.

The quality of service we are give is measured by the number and type of calls and it therefore the measure of the number of call backs we have is a key area for consideration in Our Quality Policy.

Response time is important to our clients and therefore we make three key measurements:

• T1  The time takes to alert an examiner and get him to the building 
• T2  The time it takes to Effect a repair and leave the building 
• T3  The total of T I + T2

Currently the response time within the cities of the Doha is less than 40 minutes, and in many cases less than 30 minutes.

Preventive Maintenance Plans

On each visit the examiner carries out set maintenance routines, which are recorded on a log card kept in the controller of each lift.  These are specifically drawn up for each type of equipment.

Maintenance Contracts

These are offered to our clients usually on a "comprehensive" basis, which includes all spare parts and maintenance visits and insurance.